Shipping
1. Order Processing
- Processing Time: All orders are typically processed within 2–3 business days (excluding weekends and public holidays) after payment confirmation.
- Order Confirmation: You will receive an email confirmation once your order is placed and another notification when it has been dispatched.
2. Shipping Rates
We ship free of charge to all destinations worldwide.
There are no hidden fees—what you see at checkout is what you pay.
3. Shipping Methods & Transit Times
We partner with reputable global carriers to ensure reliable delivery. Estimated transit times (from date of dispatch) are as follows:
| Region | Estimated Delivery Time |
|---|---|
| North America | 5–9 business days |
| Europe | 7–14 business days |
| Asia & Middle East | 7–14 business days |
| Central & South America | 10–14 business days |
| Oceania (Australia, NZ) | 10–14 business days |
| Africa | 10–14 business days |
Note: These are estimates only. Actual delivery may vary due to carrier workload, local postal services, seasonal demand (e.g., holidays), or unforeseen disruptions.
4. Order Tracking
- Once your order ships, you will receive a shipping notification email containing:
- Carrier name
- Tracking number
- Link to the carrier’s website
- Please allow up to 24 hours for tracking information to activate. If you experience any issues tracking your package, contact us at contact@rinsedent.com.
5. Shipping Delays & Force Majeure
While we strive to deliver within the estimated timeframes, delays can occur due to:
- Carrier backlogs or service disruptions
- Customs inspections or local postal delays
- Extreme weather conditions
- Public holidays
If your shipment is delayed beyond 21 business days from dispatch, please reach out so we can investigate on your behalf.
6. Lost, Damaged or Incorrect Shipments
- Lost Packages: If tracking indicates delivery but you have not received your package, please contact us within 7 days of the delivery date. We will work with the carrier to locate your order or arrange a replacement.
- Damaged or Incorrect Items: Inspect your order upon receipt. If items are damaged or incorrect, notify us within 3 days of delivery with photographic evidence. We will arrange a free replacement or refund at our discretion.
7. Returns & Exchanges
Please refer to our Return Policy for information on returns, refunds, and exchanges.
8. Contact Us
If you have any questions about shipping, delivery times, or our policies, please contact us:
- Email: contact@rinsedent.com
Thank you for choosing RinseDent. We appreciate your business and look forward to delivering your order swiftly and securely.
